When the Easy UI Is Not Enough – Frequently Asked Questions about GISGRO Client Support

There are no stupid questions, especially when it comes to ensuring your work and business run smoothly. We understand the importance of finding the answers quickly, so we have put together several different ways for you to get help if you have any questions about GISGRO.

Even though we think that the easy usability of the platform is the priority, there can still be different occasions when you need personal assistance. In this article, we’ll go through the various channels where you can find us and point out a few examples why you shouldn’t hesitate to ask every question you have in mind.


Q1: What support material do you have?

We have put together a bunch of articles where the actual use cases of GISGRO and its features are explained. They (in addition to other topical articles) can be found in our blog, which is a perfect place to start if you are evaluating if GISGRO could be useful for you. By contacting our sales team, you can also receive PDF presentations, for example if you’d like to discuss about GISGRO within your team. The most practical examples you will find by reading case stories of our smart clients utilizing GISGRO in everyday operations.

If you already have an account and would like to have more detailed information about certain features, just click the user guide link in the app. In the user guide, we’ll go through how you can utilize the features and tools and give some professional tips for easing your everyday work. We will also send you release notes about updates to the platform, so that you can easily keep up with the developments.


Q2: Is it difficult to get started?

Shortly – no. The registration to the platform is done with few clicks, and first you get an email with a short introduction guide for your first steps in GISGRO. We have planned the guidance so that the start of your journey is as easy as possible.

Remember, that you can click everything and test whatever you like -you can’t break anything. And if something pops up, we’ll be right there on your screen’s bottom right corner, because…

welcome to GISGRO


Q3: How can I contact you?

We have real people in our chat! During business hours (EEST) our super smart support team is answering your questions in less than a minute (average response time on July 12, 2021). The support crew consists of rock-solid professionals in software services and they have the whole GISGRO team’s knowledge in use. Whether your question is about port asset management, geographic information systems, surveying technology or tools in GISGRO, our multidisciplinary team can help.

Besides the interactive chat, you can also email us at support@gisgro.com or book a personal demo with our specialist here.

Our clients are the icing on the cake in our job. And also, an important source of information and inspiration for our product development. So please, talk to us in the chat, send us email and give us feedback. We’ll promise to always strive for better software and service for you!


Want to know more?

Book on online demo meeting with GISGRO specialist if you want to know how to get started with GISGRO. Team GISGRO has over 10 years of experience in port digitalization and survey projects. Simply contact Ville directly or book a time suitable for you from the calendar.

Ville Mäkeläinen


+358 44 513 2222



Book online demo

Tags: Port, Surveyor
Centralized information increases efficiency in port operations – Information on vessel schedules offered by Fintraffic is soon available via GISGRO

Ports handle a vast amount of information in their daily work, and efficiency and safety are the priorities. For seamless workflow it is essential tha…

Read more

A Picture Is Worth a Thousand Words -How to Improve Communications in a Port?

  Communication. This is the heel of Achilles in many organizations, regardless of the size of the organization or the industry they do busine…

Read more

The Pandemic Accelerated Digital Transformation of Maritime Industry

A recent report “A Changed World” by Gardner, Kenney and Chubb from Inmarsat states that COVID-19 pandemic had a huge influence in the speed of di…

Read more