Issues & Service Requests


General

With issues, you can keep track your organizations repair or improvement needs. You can assign them within your organization users and keep track of the status.

You can add an issue by right-clicking on the map, and clicking “Add issue”. You can add comments, pictures or other documents to an issue, or make a service request for it. You can also remove, archive or export the issues by clicking the three lines icon and choosing the wanted action.

add asset


Service request

If you have subcontractors, who do not have access to GISGRO, you may send service requests to them and get regular updates regarding the progress of the service request in question. Multiple service requests can be added to one issue or asset.

Subcontractors do not need an access to GISGRO nor a license.

How to add a service request to an issue or an asset:

First, click the Service request menu. Enter the ‘subcontractor’ and ‘instructions’ regarding the service request. Add possible asset categories to be visible in the service request (only assets near the issue are shown in the service request map), and click ‘Save service request’.

service request for subcontractor

Subcontractors can only be added by the admin user via organization settings.

Issue or asset icon’s color shows the status of a service request. If there are multiple service requests, ‘On hold’ status will override ‘done’ and ‘ongoing’ status.

You can check the list of all the service requests a subcontractor still has not set as done via issue panel.

Select ‘Show only service requests’ from issue panel to see all service request created.

The ‘done’ service requests are shown on the map for seven days, and after that saved in the list of issues. For service requests on assets, the icon’s color will change to normal after 7 days.


Subcontractors

A subcontractor will receive a link to the service request via email. The receiver will view the attachments which have been added to the issue or the service request. The subcontractor can leave notes and set the service request as ‘on hold’ or ‘done’.

After a service request is set to ‘done’, the page cannot be accessed anymore.

Main service request view

  • Information about the asset.
  • The location of the service request (If you have set other assets visible for the work order, they will show up on the map as well).
  • Add notes.
  • Set the service request on hold/ongoing/done.
  • View other service requests that have yet to be completed (via ‘Service Requests’)

service request information

View all service requests

You can check the list of all the service requests a subcontractor still has not set as done. You can quickly see the current status of all service requests as well. To view a service request in more detail click on ‘Open’.

service request list

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