FAQ

Why choose GISGRO

1.

What value does GISGRO offer for ports?

GISGRO is purpose-built for ports. Developed by port professionals, GISGRO was designed from day one to support the maritime industry – not retrofitted from another sector. It’s made to meet the everyday needs of port teams without unnecessary complexity.
2.

What makes GISGRO different from other PMIS platforms?

GISGRO combines the power of GIS and PMIS in a uniquely visual, map-based platform. It brings together intuitive tools for managing infrastructure and operations, paired with a reliable ERP engine trusted by ports for decades. The result? One smart, scalable system that delivers clarity, control, and efficiency.
3.

Our port is just starting with digitalisation. Is GISGRO still a good fit?

Absolutely. Many ports share the same concern: outdated data, manual processes, or fragmented systems. GISGRO adapts to where you are today, bringing structure to your existing workflows and helping you modernise at your own pace.
4.

Where is GISGRO used?

GISGRO serves clients across Europe and beyond. The platform is available in multiple languages and is built to support ports globally, wherever your operations are.
5.
Is GISGRO always the right fit?
We’re proud of GISGRO’s value, but every organisation is different. GISGRO might not be the best choice if:
- You prefer minimal contact with your software provider. We prioritise ongoing collaboration to support your goals.
- You’re not yet ready to move away from fully manual or paper-based systems. GISGRO works best when there’s interest in digital progress—even one step at a time.
- You prefer a legacy solution with decades behind it. While GISGRO is newer, over 50 ports already trust us and value our smart features and close partnership.

Ease of use and technical requirements

1.

Do I need GIS experience to use GISGRO?

Not at all. GISGRO is designed for everyone, not just GIS experts. If you’ve used a map app, you’ll feel right at home. It’s intuitive, visual, and made for the people who keep ports running.
2.

How much training is needed?

Most users feel comfortable using GISGRO right away. That said, we always recommend a quick training session to help you get the most from day one.
3.

Do I need special hardware to use GISGRO?

No. GISGRO is cloud-based and works on standard office computers, tablets, and smartphones. No expensive IT infrastructure needed.
4.

What internet connection does GISGRO require?

Just a stable broadband connection. Super-fast fibre is not necessary.

Implementation and integration

1.

How quickly can we get started?

GISGRO can be implemented quickly and flexibly. Smaller setups may go live in days or weeks. Larger PMIS rollouts with multiple modules may take a few months, but always with clear goals, smooth onboarding, and less hassle than traditional systems.
2.

Can GISGRO integrate with our existing systems?

Yes. GISGRO integrates with a wide range of tools and platforms: ERP systems, asset and maintenance software, sensors, and more.
3.

Does GISGRO support different data formats?

Yes. GISGRO works with many standard file types commonly used in ports, making data migration and integration simple.
4.

What’s the pricing model for GISGRO?

GISGRO is built to grow with your port. Start with the modules you need and expand as your operations evolve, without committing to a massive, upfront investment. Our modular pricing means you only pay for what you use, making it easier to get started and scale smartly. GISGRO offers a modern, flexible software platform that fits ports of all sizes.

Customer support and training

1.

What kind of support do you provide?

We offer support through in-app chat, email, phone, and tailored onboarding. On-site help is also available if needed. Our team is responsive, experienced, and ready to help.
2.

Do you offer ongoing training?

Yes. We run regular webinars, refresher sessions, and offer a growing set of online resources to keep your team confident and capable.
3.

Can you support our team remotely?

Definitely. GISGRO was designed with remote collaboration in mind. Wherever your team is, we’re ready to support them.

How to get started with GISGRO

Getting started with GISGRO is simple, and you’ll never be left guessing. We guide you through each step, so you can see real results, fast.

1.

Start with a conversation

Let’s talk about your port. We’ll show you how GISGRO works, answer your questions, and help you see what’s possible. All based on your real challenges and goals.
2.

Try GISGRO with your own data

We’ll set up a free trial tailored to your port, using your own data. That way, you can explore the platform in a way that’s relevant, useful, and easy to evaluate.
3.

Pick your modules and launch with support

You choose the features that matter. We’ll handle onboarding and training, so your team feels confident from day one, and gets real value, fast.